- You are familiar with monitoring, incident management (and operational change management)
- You are the first point of contact for symptom reports and incidents from your customers.
- Are quality and communication important to you? Create and maintain system documentation.
- The team's knowledge management and development in managed services complete your tasks.
- We work in a 3-shift system and offer very attractive compensation.
DevOps Service Agent (all genders) Managed Services
Exxeta • Bratislava
Bratislava
At Exxeta, we challenge the traditional concept of consulting and tech. Every day, more than 1200 colleagues in different locations create digital solutions, change markets and transform mindsets - driven by our passion for technology, our team spirit and the urge to create real impact. In other words: High tech with a heartbeat.
As a (Senior) DevOps Service Agent - You take care of the operation of customer applications in 2nd level support (e.g. dealing with SQL DBs, applications, storage & backup/restore, cloud, container (Kubernetes etc.) and virtualization services. Even if some terms are unfamiliar to you, we will help you grow. At Exxeta, we provide an opportunity to pursue your interest in technology in an innovative and future-oriented environment.
(Mobile working is possible)
What awaits you
What we expect from you
- Personal background: you have a qualification as a DevOps Service Agent, or Application Administrator, or IT System Administrator or a comparable qualification.
- Expertise: You convince with your good knowledge of Linux and Windows, SQL and the handling of ServiceNow as well as knowledge of IaC, containers, application administration and management, and backup administration. You have initial experience in IT service management.
- You already are in touch with any DevOps related tooling, like Observability stacks, Git, Docker and other.
- Upon receiving IT incidents assigned to you in the ITSM tool from first level support, you are responsible for ensuring that the incidents are resolved and properly documented in accordance with established procedures.
- Ticket processing concerning quality, quantity, and SLA adherence.
- Knowledge of IT processes and standard service management systems (ticket system: Service Now, Jira)
- Mindset: You are solution- and service-oriented, reliable, responsible for actions and enjoy teamwork.
- Let's talk: If you speak fluent English (and possibly German), you'll fit right in at Exxeta.
- You are willing to work in 3 shifts in Bratislava (home office after successful onboarding).
Why Exxeta
- Engaging and diverse responsibilities in an innovative and technologically advanced environment.
- A collaborative work environment with flat hierarchies.
- Individual development opportunities and further training programs.
- Attractive compensation package including shift bonuses.
- Excellent development opportunities in the Managed Services division of Exxeta.
We are already looking forward to getting to know you!
Your contact person
An apple a day …
Coffee, tea, cola, fruits - it's on us
Fancy a get away?
No problem: 30 days vacation and a sabbatical
Flexible working arrangements
In the morning, in the evening, or on the road? Work when and where you want
Well equipped
Modern hardware which you can use privately too
Always on the go
We subsidize your (electric) bike
Lifelong Learning
Workshops & Mentoring: We're always working
Unforgettable events
We celebrate success as a team
Insurance included
Up to 1200 Euro subsidy for your glasses, teeth or massages
What else drives us
To make the world more digital - and more sustainable. That is our goal. We are successfully working to make Exxeta more sustainable as a business. That is why we have made sustainability the overriding business principle in our Balanced Scorecard.
Our employees drive corporate sustainability
If there is one thing we have learned about corporate sustainability, it is: tacking it on together with our employees and create impact.
