Managed Service DevOps Engineer (all genders)

• You are familiar with monitoring, incident management (and operational problem management).
• You are the first point of contact for symptom reports and incidents from your customers.
• The first level team prequalifies and filters the IT incidents in the ITSM tool (ServiceNow e.g.) and you are responsible for ensuring that the incidents are resolved and properly documented according to the defined procedures.
• You actively take part in building up your team’s knowledge and drive the evolution of our managed services.
• We work in a 3-shift system (early, late, night) and offer very attractive compensation.

• Analyzing and solving incidents (user & monitoring) using tools like Grafana, Prometheus, Kibana, Dynatrace and AWS monitoring.
• Creating and analyzing problem tickets including analyzing the code, where possible (Java, Spring), SQL queries, views and functions.
• Working with various AWS resources.
• Changes on Kubernetes cluster (restarts, rollbacks, secrets, configurations).
• Adjusting and implementing monitors.
• Extending the existing documentation.
• Running CI/CD pipelines.

• Personal background: We need active problem solvers who fall in love with our client’s IT & cloud environments. You may have a qualification as application administrator or site reliability engineer, IT system administrator or a comparable qualification. You may have initial professional experience as helpdesk employee. If this is your first job in general or within IT – we need your enthusiasm and love for IT.
• Expertise: You convince with your good knowledge of general IT problem solving, especially with SQL, AWS, Monitoring Tools such as Grafana, Kibana, Prometheus and the handling of Ticket Systems. Manage containers, applications and backups are not a new thing for you.
• IT Service Management: You have at least 2 years experience in DevOps or IT service management.
• Ticketing: Ticket processing concerning quality, quantity, and SLA adherence.
• IT processes: Knowledge of IT processes and standard service management systems (ticket system: ServiceNow, Jira)
• Mindset: You are solution and service oriented and love to increase process quality.
• Let's talk: You are proficient in written and spoken English - excellent (and possibly German)? So you'll fit right in at Exxeta!

• Engaging and diverse responsibilities in an innovative and technologically advanced environment.
• A collaborative work environment with flat hierarchies.
• Individual development opportunities and further training programs.
• Attractive compensation package including shift bonuses.
• Excellent development opportunities in the Managed Services division of Exxeta.

We are a home for tech lovers and doers. Origin, age, preferences—none of that matters to us.

Think you don't meet all the requirements 100%? That shouldn't stop you, because we're looking for people, not checkboxes. Even if you can't tick every box, we'd still love to receive your application. Diversity and different perspectives enrich our team – because diversity makes us better.

We want to get to know you and find out what you have to offer. Still have questions? Then get in touch.