DevOps Service Agent (m/f/d) Managed Services Exxeta LLC

Your mission:

As (Senior) Site Reliability Engineer / DevOps Service Agent you take care of the operation of customer applications in 2nd level support (e.g. dealing with SQL DBs, applications, storage & backup/restore, cloud, container (Kubernetes etc.) and virtualization services.

Even if some terms are unfamiliar to you, we will help you grow. At Exxeta, we provide an opportunity to pursue your interest in technology in an innovative and future-oriented environment. 

• You are familiar with monitoring, incident management (and operational change management) 
• You are the first point of contact for symptom reports and incidents from your customers. 
• Are quality and communication important to you? Create and maintain system documentation. 
• The team's knowledge management and development in managed services complete your tasks. 
• We work in a 3-shift system and offer very attractive compensation.  

• Personal background: you have a qualification as a DevOps Service Agent, or Application Administrator, or IT System Administrator or a comparable qualification.
• Expertise: You convince with your good knowledge of Linux and Windows, SQL and the handling of ServiceNow as well as knowledge of IaC, containers, application administration and management, and backup administration. You have initial experience in IT service management.
• You already are in touch with any DevOps related tooling, like Observability stacks, Git, Docker and other.
• Upon receiving IT incidents assigned to you in the ITSM tool from first level support, you are responsible for ensuring that the incidents are resolved and properly documented in accordance with established procedures.
• Ticket processing concerning quality, quantity, and SLA adherence. 
  Knowledge of IT processes and standard service management systems (ticket system: Service Now, Jira)
• Mindset: You are solution- and service-oriented, reliable, responsible for actions and enjoy teamwork.
• Let's talk: If you speak fluent English (and possibly German), you'll fit right in at Exxeta.
• You are willing to work in 3 shifts in Tbilisi (home office after successful onboarding). 

• Engaging and diverse responsibilities in an innovative and technologically advanced environment.
• A collaborative work environment with flat hierarchies.
• Individual development opportunities and further training programs.
• Attractive compensation package including shift bonuses.
• Excellent development opportunities in the Managed Services division of Exxeta.