- You are familiar with monitoring, incident management (and operational change management)
- You are the first point of contact for symptom reports and incidents from your customers.
- Upon receiving IT incidents assigned to you in the ITSM tool from first level support, you are responsible for ensuring that the incidents are resolved and properly documented in accordance with established procedures.
- The team's knowledge management and development in managed services complete your tasks.
- We work in a 3-shift system (home office after successful onboarding) and offer very attractive compensation.
IT Support Specialist - Managed Services (all genders)
Exxeta • Tiflis
Tiflis
At Exxeta we challenge the traditional concept of consulting and tech. Over 1,200 colleagues at 18 various locations across Europe work together every day to create digital solutions, change markets and transform mindsets - driven by our passion for technology, our team spirit and the drive to create real impact. In other words: High-tech with a heartbeat.
Exxeta is now in Georgia and we want you to become part of our growing Heartbeat Georgian Team and to make the world more digital and better together. Join us in creating solutions that are unique.
Your mission:
As IT Support Specialist (all genders) you take care of the operation of customer applications in 2nd level support (e.g. dealing with SQL DBs, applications, storage & backup/restore, cloud, container and virtualization services). Even if some terms are unfamiliar to you, we will help you grow. At Exxeta, we provide an opportunity to pursue your interest in technology in an innovative and future-oriented environment. Lateral hires are welcome!Was erwartet dich
Was erwarten wir von dir
- Personal background: you have a qualification as Application Administrator, IT System Administrator or a comparable qualification. Alternatively, you have initial professional experience as Helpdesk employee.
- Expertise: You convince with your good knowledge of Linux and Windows, SQL and the handling of ServiceNow as well as knowledge of IaC, containers, application administration and management, and backup administration.
- You have initial experience in IT service management.
- Ticket processing concerning quality, quantity, and SLA adherence.
- Knowledge of IT processes and standard service management systems (ticket system: ServiceNow, Jira)
- Mindset: You are solution- and service-oriented, reliable, responsible for actions and enjoy teamwork.
- Let's talk: You are proficient in both written and spoken English and possibly German - excellent, as you'll fit right in at Exxeta.
Warum Exxeta
- Engaging and diverse responsibilities in an innovative and technologically advanced environment.
- A collaborative work environment with flat hierarchies.
- Individual development opportunities and further training programs.
- Attractive compensation package including shift bonuses.
- Excellent development opportunities in the Managed Services division of Exxeta.
Deine Kontaktperson
An apple a day …
Kaffee, Tee, Cola, Obst – geht aufs Haus
Einfach mal weg?
Bei uns normal: 30 Tage Urlaub und dein Sabbatical
Flexibles Arbeiten
Morgens, abends, unterwegs? Arbeite wann und wo du möchtest
Gut ausgestattet
Moderne Hardware, die du auch privat nutzen kannst. Extra Hardware leasen? Kein Problem
Immer mobil
Sportlich unterwegs: Wir bezuschussen dein (E-)Bike
Lifelong Learning
Workshops & Mentoring: Gemeinsam entwickeln wir uns weiter
Unvergessliche Events
Unsere Erfolge feiern wir am liebsten als Team
Versicherung inklusive
Bis zu 1200 Euro Zuschuss für deine Brille, Zähne oder Massage
Was uns sonst noch antreibt
Die Welt digitaler machen – und nachhaltiger. Das ist unser Ziel. Wir arbeiten erfolgreich daran, Exxeta als Unternehmen nachhaltiger zu machen. Deswegen haben wir Nachhaltigkeit als oberstes Geschäftsprinzip in unserer Balanced Scorecard verankert.
Mitarbeitende treiben die Nachhaltigkeit von Unternehmen
Wenn wir bei Exxeta eines über Unternehmens-nachhaltigkeit gelernt haben, dann: sich gemeinsam mit den Mitarbeitenden auf den Weg zu machen und anzupacken.
Daten: Der Schlüssel zu erneuerbaren Energien
Die smarte Nutzung von Daten ist der Schlüssel zum Erfolg, wenn es um die schnelle Skalierung von erneuerbaren Energien geht. Im Interview mit unserem CTO Peter Heine und einem unserer Kunden schauen wir auf die besondere Bedeutung von Daten für den Weg zur Energiewende.
